Have a question about Added Time Outfitters’ shipping or return policies? You can find them in full below.
Shipping Policy
All in-stock items ship from our facility within 1-3 business days of an order being placed. However, some orders and items may take longer to process. Added Time Outfitters only ships orders on business days; orders placed on Saturdays, Sundays, or U.S. holidays typically ship within 1-3 days of the nearest business day.
All placing orders with domestic shipping destinations, which Added Time Outfitters defines as a final address within the 50 United States, are available via USPS First Class Shipping for a flat rate of just $5.00 per order. USPS First Class Orders with domestic final destination typically arrive within 3-5 business days from shipment confirmation and include free order tracking. Orders with multiple items utilizing USPS First Class Shipping should ship in one shipment, though they may be split across multiple shipments if an item is out-of-stock or on backorder.
Occasionally, items may be out-of-stock or on backorder. Customers will be alerted to stock availability prior to purchase, and in the event of a backorder, will be provided an approximate date of shipment.
If you feel your order has failed to arrive within the specified windows above, please get in touch with us here.
Orders Outside of the United States
Added Time Outfitters does ship internationally to destinations outside of the United States. However, all customs, duties, and taxes are the responsibility of the ordering customer. Added Time Outfitters charges a standard one of two standard flat-rate shipping fees for all orders with destinations outside of the United States:
- Orders Containing Only Wristbands and/or Stickers: Added Time Outfitters charges a flat-rate $10.00 for all orders with international destinations outside of the United States so long as that order only contains wristbands and/or stickers.
- Orders Containing Items Other than Wristbands and/or Stickers: For orders containing apparel, hats, or items other than wristbands or stickers will see an additional $5.00 flat-rate charge added to the standard $10.00 international order fee, bringing the total shipping charge to $15.00.
Orders shipped to countries outside of the U.S. may be subject to import taxes, customs duties, and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such import fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Added Time Outfitters has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; customers should contact their local customs office for further details.
Order shipments should be expected to arrive within 1-3 weeks from shipment confirmation.
For orders where customs clearance procedures are required, it can delay arrival beyond our original delivery estimates.
If you feel your order has failed to arrive within the specified windows above, please get in touch with us here.
Return Policy
Purchased items are eligible for our return policy up to 14 days from the date of delivery. To be eligible for a return, items must be unused and in original condition. If an item has had its tags removed, has sustained damage by the customer, and/or are deemed to have been worn, it will be ineligible for return.
Only regular-priced items may be refunded. Sale, clearance, and/or reduced-price items cannot be refunded.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return conditions are met, then a refund will then be credited back to your original method of payment for the original purchase price plus taxes. Most orders will be processed within 30 days of return receipt. Credit for gift returns will be issued to the original purchaser.
Please note we do not refund shipping costs.
Return Instructions
Returned items and a copy of the original email receipt for the item should be sent to, at the expense of the shipper, the following address:
211 W. 6th Street
Covington, KY 41011